FAQ

Ordering & Payment

Order online or give us a call — we love talking with our customers!  We accept:

  • Visa, Mastercard, Discover, American Express
  • PayPal
  • School checks, money orders, cashier’s checks
  • School Purchase Orders (with authorized signature — email to info@getpoms.com)

Production Time

Ordering for football season? Try to order by June 15 — especially for custom poms— to beat the back-to-school rush. Production times vary based on the season:

  • Stock poms: Ship in 24–48 business hours
  • Custom poms: Typically 1–4 weeks plus ship time from Texas
  • Need it faster? Let us know your deadline at checkout — we’ll do our best. And if we can’t make it in time, we’ll reach out with options.

FedEx

We ship via FedEx Ground for speed and tracking.

  • No PO Boxes — physical addresses only
  • No signature required (ship to a secure location or business if needed)
  • You’ll get a FedEx tracking email as soon as your order ships
  • Email us for air shipping quotes (not recommended for megaphones)

For Megaphones: these ship in large boxes and may incur extra fees. Request a quote ahead of time for an accurate shipping fee.

Outside USA Orders

We currently ship to the continental U.S. and Canada only.

Canadian customers:

  • Minimum order: $750
  • You are responsible for all customs/duty fees
  • Some orders may require extra shipping costs — we’ll reach out for approval first

Sales Tax

Texas customers: we collect sales tax unless you’re tax-exempt.

Pom Details

All our poms are:

  • Made and sourced in the USA
  • Safety-tested, fade-proof, waterproof, shed-proof
  • Shipped partially fluffed (you may need to finish separating strands)

Found a defect? Let us know within 30 days — we’ll replace it.

Return Policy

Your satisfaction matters — but some items are final sale:

  • Custom poms: Made just for you = non-returnable, non-refundable
  • Sale poms: Final sale
  • Stock poms: Return within 15 days (unused only) — 30% restocking fee applies
  • Megaphones: Not returnable

Questions? Email us anytime at info@getpoms.com

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